Shipping & Returns

Clear shipping language matters in a private category. This page keeps the basics easy to find before checkout.

Shipping

Orders are processed as quickly as possible after payment confirmation. Shipping options and delivery timing appear during checkout based on destination and cart contents.

Discreet packaging

TenderNook ships with privacy in mind. Outer packaging is kept discreet and does not need to describe the product category on the exterior.

Order issues

If something arrives damaged, incomplete, or different from what you ordered, use the Contact page and include your order number so we can review it quickly.

Returns

Because this is an intimate product category, return eligibility depends on product condition, packaging status, and item type. Please review your order promptly and contact us before sending anything back.